SHIPPING AND DELIVERY
The time I need to prepare an order for shipping varies. For details, see individual items.
Estimated shipping times
United States 3 -10 business days
Canada: 5 -15 business days
I'll do my best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
RETURNS AND EXCHANGES
I gladly accept cancellations
Request a cancellation within: 2 days of purchase
I don't accept returns or exchanges
But please contact me if you have any problems with your order.
Returns and exchange details
All sales are final. No returns or exchanges.
Please contact us within 3 days of delivery if your items arrived damaged. Each case will be considered on an individual basis. We may replace any damaged product with an identical product upon receiving the return.
Any order returned by a courier service due to a customers inactivity, refusal, and/or failure to receive the package(s) will be canceled and refunded less any shipping and handling charges and a 30% fee to cover lost materials and labor. If Smokestack Studios considers the order damaged, no refund will be given until a claim with the courier service has been fulfilled.
If any order is returned at the customers discretion and without our approval, the product will be returned to sender as all sales are final.
If a package is considered lost in transit under the couriers terms, a refund will be issued once a claim has been completed.